Refund policy
Refund & Return Policy
Last Updated: November 3, 2026
1. Return Eligibility
Customers must contact me within 24–48 hours of delivery to request a return or refund.
To qualify for a standard return, items must be unused, unopened where applicable, and in their original packaging.
Please note that this time limit does not restrict any refund, return, or warranty rights that customers are entitled to under applicable law.
2. How to Request a Return or Refund
To request a return or refund, email me at:
Please include:
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Your order number.
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The product you wish to return.
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The reason for your request.
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Photos if the product arrived damaged or defective.
I will review your request and provide instructions for the next steps.
Please do not send items back without receiving return instructions first.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact me as soon as possible.
Include your order number and clear photos of the issue.
I will review the situation and work toward an appropriate resolution, which may include a replacement or refund.
4. Refund Processing
Once a refund has been approved, it will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
5. Return Shipping Costs
For standard returns due to a change of mind or incorrect product selection, the customer is responsible for return shipping costs.
For damaged, defective, or incorrect products, I will work with you to determine an appropriate resolution.
6. Exchanges
Exchanges are subject to product availability. Please contact me if you would like to exchange an item.
7. Order Cancellations
If you need to cancel an order, contact me as soon as possible. Once an order has been processed or shipped, cancellation may no longer be possible.
8. Contact Information
For all return, refund, or exchange questions, contact me:
Email: nicholas.edwardsbd@gmail.com
Thank you for shopping with me!